# Refund & Cancellation Policy

### Fan Herbals — The Complete Hair Care Guide

**Last Updated: 21 September 2026**

Thank you for purchasing **The Complete Hair Care Guide by Fan Herbals**. Because this is a **digital product** delivered electronically, please read this Refund & Cancellation Policy carefully before completing your purchase.

## 📥 1. Digital Product Policy

The Complete Hair Care Guide is a **digital PDF/product**, not a physical book.

Once payment is successfully completed and the digital product has been delivered, downloaded, or access has been provided, the order generally **cannot be cancelled, returned, or refunded**, except where required by applicable law or where one of the qualifying situations below applies.

> **⚠️ Please review the product description carefully before purchasing.**

## 💳 2. When a Refund May Be Considered

We want customers to receive what they paid for. Please contact us if:

* You were **charged more than once** for the same purchase.
* Payment was successfully deducted but you **did not receive access** to the Guide.
* A technical problem on our side prevents you from accessing the purchased product and we are unable to resolve it.
* You received a materially incorrect digital product.
* A refund or other remedy is required under applicable consumer law.

Where possible, we may first attempt to resolve delivery or access issues before processing a refund.

## ❌ 3. When Refunds Are Generally Not Available

A refund will generally not be provided merely because:

* You changed your mind after receiving access.
* You purchased the Guide accidentally but accessed/downloaded it.
* You expected guaranteed hair-growth or other specific results.
* You did not read the product description before purchasing.
* You no longer want or need the Guide.
* You found similar information elsewhere.
* You did not use or finish reading the Guide.

The Guide is an **educational resource**, and individual hair-care outcomes cannot be guaranteed.

## 🌿 4. No Guaranteed Hair Results

Purchasing The Complete Hair Care Guide does **not guarantee** hair regrowth, reduced hair fall, dandruff elimination, reversal of greying, increased density, or any other particular result.

Hair and scalp concerns can be affected by numerous individual factors.

Therefore, dissatisfaction solely because a particular personal result was not achieved is generally **not grounds for a refund**.

## 🎁 5. Discounts & Promotional Offers

Purchases made using promotional discounts, including a **25% OFF offer**, remain subject to this Refund Policy.

If a promotion provides a **chance to receive a free Fan Herbals Hair Oil**, the complimentary product is not guaranteed unless the specific promotion expressly says otherwise.

Not being selected for a chance-based promotional gift does **not itself make the digital-product purchase eligible for a refund**.

## 🔄 6. Duplicate or Incorrect Charges

If you believe you have been charged twice or an incorrect amount was deducted, contact us with:

**• Name used for purchase**
**• Email address**
**• Order/transaction ID**
**• Payment date**
**• Screenshot or payment proof, where appropriate**

We will review the transaction and, where an incorrect charge is confirmed, take appropriate steps to correct it.

## ⏱️ 7. Requesting Assistance

If you believe your purchase qualifies for a refund or you have a payment/access problem, contact us as soon as reasonably possible after the transaction.

**Fan Herbals**
*We Care for Your Hair 🌿*

**Email:** fanherbals@gmail.com
**WhatsApp/Phone:** 8979282332

Please include your **order ID and registered email address** so we can locate the transaction.

## 💰 8. Approved Refunds

Where a refund is approved, it will generally be returned through the **original payment method**, subject to the payment processor's procedures and processing times.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment processor.

## ⚖️ 9. Consumer Rights

Nothing in this Refund Policy is intended to remove or restrict any **non-waivable rights or remedies available to consumers under applicable Indian law**.

If applicable law requires a refund, replacement, correction, or other remedy in particular circumstances, those requirements will apply.

## 🔄 10. Changes to This Policy

Fan Herbals may update this Refund & Cancellation Policy from time to time.

The latest version will display the updated date at the top of the policy. Changes will be handled subject to applicable law and any rights arising from purchases already made.

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🌿 BEFORE YOU PURCHASE

✓ This is a digital product.
✓ No physical book will be shipped.
✓ Access may be provided immediately after successful payment.
✓ Digital purchases are generally non-refundable after access/delivery, except as stated above or required by law.
✓ Specific hair-care results are not guaranteed.**

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