Refund Policy

At Fan Herbals, we strive to provide our valued customers with the highest quality herbal hair oil to enhance their hair health and wellness. We stand behind the effectiveness of our product and are committed to ensuring your satisfaction. With this in mind, we offer a comprehensive return and refund policy to guarantee your peace of mind.

100% Money -Back Guarantee:

We are confident in the efficacy of our herbal hair oil and offer a 100% money-back guarantee. If, for any reason, you are not completely satisfied with your purchase, you may request a full refund within 30 days of the original purchase date.

Conditions for Refund Eligibility:

To be eligible for a refund, please ensure that you meet the following conditions:

1. No Medical Issues:

Customers must not have any pre-existing medical conditions or allergies that may interfere with the use of our product. It is essential to consult with a healthcare professional before using any new hair care product, especially if you have underlying medical concerns.

2. Proper Usage:

Customers must have used the herbal hair oil as directed for a minimum of one month. Proper usage includes daily massage of the oil into the scalp and leaving it on overnight for optimal absorption.

3. Return of Product:

Customers must return the unused portion of the herbal hair oil, along with the original packaging and proof of purchase, to initiate the refund process. Please note that return shipping costs are the responsibility of the customer.

Refund Process:

To request a refund, please follow these steps:

 

Contact our customer service team at Fanherbals@gmail.com within 30 days of the original purchase date to initiate the refund process.

 

Provide your order details, including the order number and date of purchase, along with a brief explanation of why you are requesting a refund.

 

Upon approval, you will receive instructions on how to return the product. Please ensure that the product is securely packaged to prevent damage during transit.

 

Once we receive the returned product and verify that it meets the eligibility criteria outlined above, we will process your refund within 7 days. Refunds will be issued to the original method of payment.

Exceptions:

Please note that refunds will not be provided for the following:

 

  • Products that have been tampered with or used improperly.
  • Shipping charges are associated with the original purchase.
  • Returns are received after the specified return period has elapsed.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you and ensure that your experience with Fan Herbals is nothing short of exceptional.

 

Fan Herbals reserves the right to amend or update this return and refund policy at any time without prior notice.