Privacy policy
# Privacy Policy
Fan Herbals — The Complete Hair Care Guide
**Last Updated: 28 September 2026**
At **Fan Herbals**, we respect your privacy. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our pages, purchase **The Complete Hair Care Guide**, communicate with us, or use related services.
By using our services, you acknowledge the practices described in this Privacy Policy.
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## 1. 🌿 Information We May Collect
When you interact with us or purchase a digital product, we may collect information such as:
* **Name**
* **Email address**
* **Phone number**, if provided
* **Billing and transaction information**
* **Order and purchase history**
* **Customer-support communications**
* Information you voluntarily provide through forms
* Basic technical information such as device, browser, IP address, and usage information where collected by our website or service providers
We only seek to collect information reasonably necessary to provide and improve our products and services.
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## 2. 💳 Payment Information
Payments may be processed through **third-party payment processors or checkout platforms**.
Fan Herbals generally does not directly receive or store complete credit/debit card details, UPI credentials, banking passwords, or similar sensitive payment credentials when those details are handled directly by the payment provider.
Your payment provider may process your information according to its own privacy policy and terms.
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## 3. 📦 How We Use Your Information
We may use personal information to:
✓ Process and confirm your order
✓ Provide access to your digital product
✓ Send purchase receipts and transactional messages
✓ Provide customer support
✓ Resolve payment or product-access issues
✓ Prevent fraud or misuse
✓ Maintain necessary business and transaction records
✓ Improve our products and customer experience
✓ Comply with applicable legal requirements
Where permitted and where any required consent has been obtained, we may also send you information about **Fan Herbals products, offers, updates, or promotions**.
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## 4. 📧 Emails & Marketing Communications
After purchasing, you may receive necessary communications related to your transaction, such as payment confirmation, product access, support, or important service updates.
Promotional or marketing communications will be handled in accordance with applicable requirements.
Where an unsubscribe option is provided, you can use it to stop receiving future promotional emails. Transactional communications relating to an active purchase may still be sent where necessary.
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## 5. 🛒 Abandoned Checkout Communications
If you begin a checkout but do not complete your purchase, information entered during the checkout process may be processed by the checkout platform and, where permitted, used to send reminders about your incomplete purchase.
Such messages may occasionally include an available discount or promotional offer.
You may opt out of marketing communications where an opt-out mechanism is provided.
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## 6. 🤝 When Information May Be Shared
We **do not sell or rent your personal information** as part of our ordinary business practices.
Information may, however, be shared with service providers when reasonably necessary to operate our business, including:
* Payment processors
* Checkout/e-commerce platforms
* Digital-product delivery providers
* Website and hosting providers
* Email communication services
* Analytics or security providers
* Professional advisers where necessary
These third parties may process information according to their respective terms and privacy practices.
We may also disclose information where required by applicable law, legal process, or a valid governmental request.
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## 7. 🍪 Cookies & Analytics
Our website, landing pages, checkout provider, or other service providers may use **cookies and similar technologies**.
These technologies may help:
* Keep websites functioning correctly
* Remember preferences
* Understand website usage
* Measure marketing performance
* Improve customer experience
* Detect security or fraudulent activity
Where legally required, appropriate consent or controls should be provided for non-essential cookies.
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## 8. 🔐 Data Security
We take reasonable administrative and technical measures appropriate to our operations to help protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot promise absolute security.
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## 9. ⏳ How Long We Keep Information
We retain personal information only for as long as reasonably necessary for purposes such as:
* Fulfilling purchases
* Customer support
* Maintaining financial and business records
* Resolving disputes
* Preventing fraud
* Meeting legal, tax, accounting, or regulatory requirements
Retention periods may differ depending on the type of information and applicable requirements.
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## 10. 👤 Your Privacy Choices & Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, such as requesting access to or correction of certain information, requesting deletion where applicable, withdrawing consent where processing is based on consent, or opting out of promotional communications.
Some information may need to be retained where required for legal, tax, fraud-prevention, transaction-record, or other legitimate purposes.
To make a privacy-related request, contact us using the details below.
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## 11. 👶 Children's Privacy
Our digital products and purchasing services are not intentionally designed to collect personal information directly from young children.
If we become aware that personal information has been collected in circumstances requiring parental consent without appropriate authorization, we will take reasonable steps to address the matter in accordance with applicable requirements.
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## 12. 🔗 Third-Party Services
Our pages may contain links to or integrations with third-party websites and services.
Their handling of personal information is governed by **their own privacy policies**, and Fan Herbals is not responsible for the privacy practices of independent third parties.
We encourage users to review relevant third-party policies when using those services.
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## 13. 🌍 International Processing
Some service providers used to operate our website, payment processing, email, hosting, analytics, or digital delivery may process information in locations outside your state or country.
Where applicable, information will be handled subject to relevant legal requirements and the safeguards implemented by those providers.
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## 14. 🔄 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.
When changes are made, the **“Last Updated”** date at the top of this page should be revised.
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## 15. 📩 Contact Fan Herbals
For privacy questions or requests relating to your personal information, contact:
**Fan Herbals**
*We Care for Your Hair 🌿*
Email: fanherbals@gmail.com
Phone/WhatsApp: 8979282332
Business Address: Yogendrapuri, Muzaffarnagar
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💚 Our Privacy Commitment
**Your information should be used to provide and improve your experience—not treated carelessly.**
**Secure Purchase • Responsible Data Use • Respect for Your Privacy**
Before publishing, replace the three **[bracketed contact fields]** with your actual business details. Because privacy-law obligations depend on exactly what SuperProfile, your payment provider, analytics tools, Meta Pixel/Google Ads, email marketing, etc. collect, this policy should also be updated whenever you add those services.